by99's Privacy Policy

Section 1

Introduction & Scope

This privacy policy ("Policy") applies to the by99 platform and all of its services. By using the by99.bar website or opening an account, you are considered to have agreed to the terms of this Policy.

by99 is a trusted and secure online gaming platform for players in Bangladesh. We believe protecting your privacy is our ethical responsibility. That is why we collect only the information that is essential to provide our services and never sell it to third parties without your consent.

This Policy may be updated from time to time. For any significant changes, we will notify you via your registered email. Continued use of the platform after a change takes effect will be considered acceptance of the revised Policy.

Section 2

What Information We Collect

by99 collects the types of information described below in order to operate its services. The purpose of collection in each case is specific and justified.

2.1 Information You Provide Directly

Information you provide when creating an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never in plain text)
• Payment method details: bKash, Nagad, Rocket, or Upay account numbers
• Documents submitted for identity verification (national ID card or passport)

2.2 Automatically Collected Information

Some information is collected automatically when you visit the website:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Information obtained from cookies and similar tracking technologies
• Transaction and gaming activity logs

2.3 Information Received from Third Parties

For security verification and fraud prevention purposes, we may sometimes receive information from identity verification services. In such cases, use of that information is limited solely to account security.

Section 3

Purpose of Data Use

by99 uses the information it collects for the purposes described below. Information is not used for any other purpose.

Section 4

Cookies & Tracking Technologies

The by99 website uses cookies to function properly and to improve the user experience. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, store security tokens, and protect form data. Without these cookies, the website will not function properly.

4.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the website. This information is fully anonymised and is not used to identify individuals. You have the option to control these types of cookies from your browser settings.

4.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time by changing your browser settings. Please note that disabling essential cookies may cause some parts of the service to stop working properly.

Section 5

Data Sharing & Disclosure

by99 does not sell your personal information or share it with third parties for advertising purposes. Information may be disclosed in the limited circumstances described below.

5.1 Service Providers

Necessary information is shared with trusted providers that assist with payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These providers operate under strict confidentiality agreements and may not use the information for any other purpose.

5.2 Legal Obligations

If we are required to disclose information to comply with a court order, a lawful request from a law enforcement authority, or an applicable legal obligation, we will do so. In such cases, we will make every effort to notify you in advance where legally permitted.

5.3 Security Protection

If disclosing information is necessary to protect the security of the by99 platform, safeguard the rights of other users, or prevent fraud, it may be done on a limited basis.

Section 6

Data Security Measures

by99 follows industry-standard security practices to protect your information. Our platform is secured with SSL encryption, which encrypts all data exchanged between your browser and our servers.

Passwords are always stored in hashed form — no password is ever stored in plain text. Payment information is processed according to the highest security standards.

If unusual activity is detected on an account, an automated alert system is triggered and you are notified promptly if needed. However, complete security on the internet cannot be guaranteed — so you are also advised to use strong passwords and follow safe browsing practices.

6.1 Data Retention Period

Your information is retained for as long as your account is active. After an account is closed, information is kept for as long as required to meet legal and regulatory obligations, then securely deleted.

6.2 Third-Party Security

All third-party providers we work with are contractually required to maintain adequate security measures. Their security standards are confirmed through regular reviews.

Section 7

Your Rights & Controls

by99 believes every user should have control over their own data. The rights described below belong to you and you may exercise them at any time.

To exercise any of the rights above, please contact us using the contact details provided below. We will process your request as promptly as possible.

Section 8

Protection of Minors' Privacy

by99 is for users aged 21 and above only. We do not knowingly collect any information from persons under the age of 21.

Age is verified at the time of account creation. If we become aware that a minor has opened an account, we will immediately delete that account and all associated information.

If you believe a minor has registered on by99, please notify our support team immediately.

Section 9

Policy Changes & Updates

This privacy policy may be updated from time to time in response to service improvements, legal changes, or security requirements.

For any significant changes, a notification will be sent to your registered email address before the changes take effect. For minor changes, only this page will be updated.

If you continue to use the service after receiving a notification about changes, you will be considered to have agreed to the updated Policy.

Section 10

Contact & Complaints

If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or want to submit a complaint, please contact the by99 support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.