Answers to all your questions about by99

Yes, withdrawals at by99 are available 24 hours a day, 7 days a week. Even if you submit a request at 3 in the morning, the process does not stop. Funds typically reach your bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes of your request. It may take a little longer on holidays or at night, but it stays within that range.

A "pending" status right after submitting is normal — it means your request is being processed. If it stays pending for more than 45 minutes, let us know via live chat. Make sure your mobile wallet number is saved correctly in your account and that your account verification is complete. In most cases, delays are caused by an incorrect number or an incomplete profile.

The minimum withdrawal amount at by99 is ৳800. Requests below this amount cannot be made. Keep building your balance, and once it reaches ৳800 or more you can withdraw to bKash, Nagad, Rocket, or Upay at any time. There is no service charge on withdrawals.

A wagering requirement applies to bonuses. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus — this bonus must be wagered 15 times, meaning you need to complete ৳22,500 in bets before you can withdraw the bonus winnings. The wagering is calculated on the bonus amount only, not on the deposit. Once the requirement is met, you can withdraw through the normal withdrawal process.

by99 supports four mobile financial services for withdrawals: bKash, Nagad, Rocket, and Upay. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank. Withdrawals go to the number saved in your account, so verify that it is correct beforehand.

If a match is declared a no-result or abandoned due to rain, weather, or any other reason, the stake placed on that match is generally refunded. If the bet was part of an accumulator, that leg is removed and the payout is calculated using the remaining legs. Check the platform's betting rules for specific terms.

Yes, in by99's cricket betting section you can combine multiple selections into a single accumulator (or parlay) bet. The odds of each leg are multiplied together to form the final odds, which increases the potential payout. However, if any leg is wrong, the entire bet is lost, so make your selections with the risk in mind.

Betting is available at by99 on BPL, the T20 World Cup, IPL, and various other international cricket tournaments. You can also place bets on Bangladesh team matches. Available events can be found in the cricket section after logging in to the platform.

Yes, by99 offers live in-play betting. While a match is in progress you can place instant bets on various markets — such as runs in the next over or who will take the next wicket. Live odds change moment to moment, so in-play betting can be more exciting when you can make quick decisions.

With decimal odds, simply multiply your stake by the odds to get the total payout. For example, if the odds are 2.50 and you bet ৳500, your total return if you win is ৳1,250 (500 × 2.50) — this includes your original ৳500 stake. The profit is ৳750. The higher the odds, the greater the risk but also the greater the potential profit.

Yes, by99 takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits on your account. This helps keep spending in check. Contact the support team to set or change a limit — they are available 24/7 to assist you.

Some common signs: spending more than your budget, wanting to bet even more to recover losses, lying about gambling, withdrawing from family or work, and finding it difficult to stop. If you experience any of these, seek help right away — contact our support rather than trying to handle it alone.

Start by speaking with the by99 support team — reach us via live chat or email at [email protected]. We can arrange a temporary break or self-exclusion on your account. Also talk to a family member or a trusted friend. Seeking help rather than hiding the problem is the best step you can take.

No. by99 is for people aged 21 and above only. Age is verified at registration, and any account opened with false information will be closed. We are committed to keeping minors away from gambling. If someone you know who is underage gains access, please notify us immediately.

The minimum deposit at by99 is just ৳100 — and this applies to all payment methods. You can start with ৳100 or more via bKash, Nagad, Rocket, or Upay. A 150% bonus also applies on your first deposit of ৳100–৳13,333 (maximum bonus ৳20,000).

Deposits are usually credited instantly. If the balance has not appeared after a few minutes, check the following: whether the money has been deducted from your mobile wallet, and whether you have the transaction ID saved. Then contact us via live chat or at [email protected] with that transaction ID and we will resolve it quickly.

by99 currently supports four mobile financial services for deposits: bKash, Nagad, Rocket, and Upay. All methods start from a minimum of ৳100 and transactions are generally instant. These are Bangladesh's most popular mobile payment methods, making them convenient for most players.

To deposit at by99 with Nagad: log in to your account, go to the deposit page, and select Nagad. Enter the amount and submit — you will be given a Nagad payment number. Open your Nagad app or dial code, send money to that number, and confirm with your PIN. Once successful, your balance will be credited immediately.

Yes, new members receive a 150% welcome bonus on their first deposit, up to ৳20,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus — bringing your total balance to ৳2,500. A 15x wagering requirement applies to this bonus. To claim it, select the relevant option at the time of deposit.

by99 does not deduct any deposit charge of its own. However, your bKash account may be charged the standard service fee that bKash applies to send money transactions — this follows bKash's own fee structure. Check the bKash app or website to confirm the charge. This fee is outside by99's control.